Tools we work with
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Instagram
Teams
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Instagram
Teams
We find where your systems, data, and people should be connected but aren't. Then we build smart systems that bring it all together.
Client query classified, reply drafted in your tone, ready for review.
Website enquiry. Availability checked, confirmation sent.
Instagram DM. Personalised response in your voice.
Overdue payment. Polite follow-up sent automatically.
Application received, details extracted, shortlist updated.
Documents filed, CRM updated, team notified.
Complex query flagged, routed to senior partner.
Post-consultation check-in. Next steps confirmed.
Client query classified, reply drafted in your tone, ready for review.
Website enquiry. Availability checked, confirmation sent.
Instagram DM. Personalised response in your voice.
Overdue payment. Polite follow-up sent automatically.
Application received, details extracted, shortlist updated.
Documents filed, CRM updated, team notified.
Complex query flagged, routed to senior partner.
Post-consultation check-in. Next steps confirmed.
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Instagram
Teams
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Instagram
Teams
Systems that should talk to each other. Data in the wrong place. Teams doing workarounds. We find the gaps and close them.
Email, web, social. All handled in one place, responding in your voice, routing to the right people.
Data entered twice. Records in the wrong system. Manual handoffs. We connect the dots so information flows automatically.
Faster responses, consistent follow-ups, nothing missed. When your systems are connected, your clients feel the difference.
For regulated industries. Privacy designed in from the start. Client data stays where it should.
A digital employee that sees across your whole business. It knows what's in the inbox, what needs chasing, and what's coming next. It connects your systems and makes sure nothing gets missed.
Reads and replies in your tone, escalating what needs a human
Connects your channels so enquiries are handled in one place
Keeps everything in sync across records, files, and follow-ups
You stay in control with approval on everything
When you're running a business every day, it's hard to step back. We map how it all fits together and find where the value is.
Every system starts supervised. You review everything. You decide when you're comfortable.
We stay on, monitor, and keep finding new opportunities to connect more of your business together.
30 minutes. We look at how your business runs and tell you honestly what's possible.
We design and build your system. You're involved at every stage.
Ongoing monitoring, improvements, and someone to call.
Managing customers across Instagram, website, and email separately. No content strategy. Evenings lost to messages.
Unified messaging system plus a data-led content engine. All channels connected. Weekly plans with scripts and captions, recalibrated against live data.
Responses in minutes. One post hit 33,813 views. Link taps to bookings up 41.8%. Evenings back.
Two directors, 2,500 clients, systems not linked up. Client requests buried. Evenings and weekends lost to email.
Connected both inboxes into one system. Classifies, drafts in each person's voice, escalates urgent items. Built privacy-first with regulatory guardrails.
100 hours a month back. 87% of drafts sent with minor edits. Now scoping document automation and workflow tracking.
15 years building technology for large organisations. From writing code to leading global teams. I've seen how big companies connect their systems, data, and people to run better.
Growing businesses have never had access to the same thinking. That's what Norloch is for.
Based in Edinburgh. I build every system personally.
The Nor Loch sat at the heart of Edinburgh, where Princes Street Gardens are now. It was drained to connect the Old Town to the New. We liked the idea. Remove the barriers between things that should be connected.
No. If you can explain your business over a coffee, that's all we need.
Most systems are live within 2 to 4 weeks.
Yes. Built around how you actually communicate.
You approve everything before it goes out. We build in safeguards and we're always a call away.
Your data stays within your own infrastructure. We'll walk you through exactly how.
That's what the discovery call is for. Honest assessment, no hard sell.
Free 30-minute call. No jargon. No obligation.
Book your free call